Prenup.co.uk Fixed-fee prenuptial agreements
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Prenup.co.uk

Complaints procedure

Get a fixed-fee quote Call 020 7499 2605
✔ Drafted by a practising solicitor✔ One fixed fee, quoted before you commit✔ Notarisation & apostille available for use abroad✔ England & Wales
Home › Complaints procedure

We want to know if you are unhappy with any aspect of our service. Please raise the matter first with Edward Young by telephone on 020 7499 2605, by email to ey@notarypubliclondon.co.uk, or in writing to 19 Wigmore Street, London W1U 1PH.

What happens next

  1. We will acknowledge your complaint within five working days.
  2. We will investigate and send you a written response within 28 days, setting out what we have found and what, if anything, we propose to do.
  3. If you are not satisfied, you may ask for the matter to be reviewed, and we will respond within a further 14 days.

If you remain dissatisfied

Notarial work is regulated by the Faculty Office of the Archbishop of Canterbury. If you are not satisfied with our response to a complaint about notarial services you may contact the Faculty Office, 1 The Sanctuary, Westminster, London SW1P 3JT (facultyoffice.org.uk), and you may also refer the matter to the Legal Ombudsman, PO Box 6167, Slough SL1 0EH (legalombudsman.org.uk, 0300 555 0333), normally within one year of the act or omission complained of or of your becoming aware of it.

Call us and tell us what you need

Tell us when the wedding is, where you both live, and roughly what you each own. We will tell you what the agreement needs to cover and quote one fixed fee — before you commit to anything.

Call 020 7499 2605

Prefer email? ey@notarypubliclondon.co.uk